Three years ago, Mae made the jump from the property world to Clone, and she’s never looked back. As our Client Services Lead, she’s the person making sure everything runs smoothly for clients – from coordinating complex international campaigns to planning creative retreat experiences. With a love for travel that takes her from Nepal to Poland, and a seven-minute commute that beats most people’s morning coffee queue, Mae brings endless energy to everything she does.
What does an average day look like for you?
I start by speaking with clients and having catch-ups with the client services team. We’ll chat about new opportunities and what’s coming up in the pipeline.
Every day involves speaking with people, which I love. The variety is brilliant – no two days are ever the same. You’re always working on different deadlines or tackling completely different client briefs, so it keeps things interesting.
What do you enjoy most about your role?
Speaking with clients is a highlight – I’m chatting with people all day, which suits me perfectly. But it’s the variety that really keeps me engaged. Everything’s different, and you never know what creative brief or exciting project is going to come your way.
I love working through complex logistics too, especially coordinating those intricate international campaigns where everything needs to time perfectly.
Have you noticed any trends shaping the work you do?
Sustainability isn’t really a trend anymore – it’s just how things are now. Everyone’s become much more eco-conscious, and many more sustainable products are available to meet clients’ expectations. It’s what people expect as standard now.
What are some projects you’ve enjoyed recently?
We do a yearly retreat for Zoe, and I love working on that. It comes around annually, and it’s always in a different country or involves a new concept.
Previously, we’ve done beachy-themed items like tote bags, awards for competitions they run while they’re away, and chef’s hats and aprons for cooking competitions. It’s always creative and fun.
We worked on an office fit-out for Turtle Beach, which I really enjoyed. It was a large-scale print for their office branding – shelving units, big wall displays, and neon signs. They’re just around the corner from us, so we can pop in and see how it’s all coming together.
What’s the most challenging aspect of your role?
High turnarounds and international shipping are the biggest challenges, especially when you get both together! You might have a quick turnaround request that also needs shipping worldwide to different offices, all with different delivery dates.
We did a mailer for a client that went to 17 different countries, but it all needed to be delivered on the same day. Working out when each shipment needed to leave and when each batch needed to be completed was quite the logistical adventure! We had about four or five days from sign-off to everything leaving the warehouse.
It takes loads of planning because some countries take longer to ship to than others. You’re working closely with the warehouse team to make sure everything leaves when it’s supposed to and arrives exactly when it needs to for their various launch dates. There are so many moving parts, but that problem-solving element is actually quite fun.
What do you get up to outside of work?
I have a dog called Marley who takes up quite a bit of my time – he’s a sausage dog mixed with a Yorkshire Terrier, so he’s called a “Dorky.” He looks like a long, stretched-out Yorkshire Terrier! He needs plenty of walks, so that keeps me active.
I love travelling and try to get away quite a bit. I went skiing in Poland for the first time earlier this year – that was an experience! My favourite trip was probably Nepal last October, which was absolutely beautiful.
I’m planning Montenegro for later this year, and then we’re heading to the US in October to see some family in Pennsylvania. We’ll spend a few days in New York first, then my partner’s Auntie will pick us up and drive us about two hours out. We haven’t seen them in ages, so it’ll be lovely to catch up.
