Personalised client gifting can make a big difference when it comes to building and maintaining strong relationships. Kress recognised this early and set out to make their onboarding experience more personal, more efficient, and far easier to manage at scale.
Kress needed a better way for their on-the-road sales team to send personalised onboarding gifts and brochures to new dealers.
The existing process relied on physical stock, office visits, and manual coordination, making it slow, inconsistent, and hard to scale.
Clone built a bespoke online gifting portal that makes client gifting simple, fast, and fully mobile for Kress’ sales team.
Reps can log in from anywhere and quickly select from a curated range of gifts (mugs, coffee, travel cups, water bottles, and polo shirts with size selection) using clean, easy-to-use dropdowns that streamline the ordering process.
Once selected, gifts are shipped directly to the client’s address, removing the need to carry or manage stock. The system also includes brochure integration, allowing sales reps to combine promotional materials with personalised gifts in a single, seamless order.
Overall, Kress now has a gifting process that is faster, smarter, and far more scalable, without losing the human touch that makes it effective.
The success of the portal highlights the power of simple, well-designed digital tools to transform everyday business processes.
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